A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.
A shared mailbox is not designed for direct logon, though. The user account for the shared mailbox itself should stay in disabled state.
Click here to learn more about Opening and using a Shared Mailbox in Outlook
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