Experience does not Start - Task Manager (Fix)

Modified on Thu, 05 Oct 2023 at 06:56 AM

Follow this guide if Experience Cloud App does not start when you try to open it from the Browser or from your Desktop.

This issue was created by Microsoft in a Windows update dated Nov 2022.

Follow these steps to resolve this issue.

Right Click on the Task Bar and select Task Manager


Press the CTRL + Alt + Delete buttons simultaneously and select Task Manager when the menu opens. 

Under Processes -> Apps find and click on the process: Remote Desktop Connection
Once selected click on End Task to stop this process.

Go back to Experience Cloud and re-try to open the App.

Option 2

Sometimes Experience Cloud starts and closes after a few seconds. The issue might come from Lexmark Printer Drivers.

Remove the Lexmark drivers, and install using normal Windows Drivers.

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