The Experience Cloud My Account function allows users to:
- enroll for Password Recovery and Reset,
- enroll for MFA (Multi Factor Authentication)
Password Reset and Account Unlock enables users to perform self-service password reset and account unlock regardless of whether they're in the office, on the move, or at home. Self-service password reset empowers users to reset their own passwords after going through adequate identity verification with zero intervention from EMAX Help Desk.
MFA stands for "Multi-Factor Authentication." It is a security process in which a user is required to provide two or more different authentication factors to verify their identity before they can access a system or an account.
The purpose of MFA is to add an extra layer of security beyond just a username and password, which can be vulnerable to various forms of cyberattacks like password guessing or phishing.
Enroll to Experience Cloud My Account
Open the Experience Cloud App from any browser (Chrome, Edge etc), and Click to access your My Account.
Login with the Experience Cloud Username and Password (initial password is provided by EMAX Solutions).
Click on the button Click Here to Start the enrollment process.
1 - Enter your Email Address and click on Send Code. You will receive an 8 digit code on the email inserted.
2 - Enter the Verification Code and click on Verify Code and Continue.
Once the system verifies the email to the code, click on Next to proceed to the next step.
The system will confirm on screen once the email is verified.
MFA Backup Codes
If MFA (Multi Factor Authentication) is enabled, a set of MFA Recovery codes will be made available.
It is advisable to click on the Generate One-Time Use Backup Verification Codes and store this information in a safe place.
Forgot Your Password
If you have forgotten your Experience Cloud password you can easily reset it by following these steps:
- Open a browser and navigate to the Experience Cloud website
- Click on My Account
- Select the Forgot your Password tab and enter your Experience Cloud Username in the Username field.
- Click on Continue
A vertification code will be sent to the registered email.
Enter the 8 digit code and click on Continue
Once confirmed, the system will allow you to create a new password.
- Enter a New Password (the password restrictions are listed on the page)
- Confirm the New Password
- Enter the Captacha characters (captcha is case sensitive)
- Click on Reset Password
The system will confirm the process.
Go back to Experience Cloud website and login with the new password.
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